Nawrozzadeh Trading Co.
Flying Rugs To You since 1973
Nawrozzadeh Trading Co. Policies
A Hassle-Free Experience
At Nawrozzadeh Trading Co., we want to make sure shopping at our welcoming Carpet and Rug Wholesaler is as enjoyable as possible. That’s why we’ve worked hard to make sure our store policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch. We look forward to serving you at Nawrozzadeh Trading Co.
Policies at Nawrozzadeh Trading Co
We founded Nawrozzadeh Trading Co with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Our Shipping Policy
Important Information
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What You Need to Know
FREE Delivery Shipping on all orders over £500.
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All products are sold in British Pounds Sterling (£ GBP) on a delivery duty unpaid basis. Any duty and taxes that may be due in the country of destination are the responsibility of the customer. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
A signature will be required on receiving the parcel. Please ensure that the delivery address is an address where you will be at the time of delivery.
All goods must be paid for in full before we are able to dispatch them. We are unable to amend the delivery address on orders once they have been processed or dispatched.
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Late and Lost Deliveries: Please contact us if your delivery has been delayed and we will provide you with the tracking number to enable you to chase it up. We cannot refund or replace lost items until 30 working days after the date of dispatch (90 days for international items) as this is when Royal Mail classes items as being lost.
When we send items abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 7-14 working days.
Items that have not been received, but are recorded as having been delivered, frequently happens when items are delivered to places of work. In some cases your item might have been delivered to a post room, or signed for by a colleague. If this happens, for a small charge, you can request a proof of delivery certificate from Royal Mail or Palletways. Please be aware that we do not refund or replace items that are tracked as being delivered.
Refunds and Returns
Important Information
If you are not satisfied with your purchase, or simply change your mind, then you can return your item within 14 days of receiving your order by following the returns process below:
Please contact us at nawrozzadehtradingco@gmail.com quoting your order number for instruction on how to return your item.
The item you wish to return must be unused and in the same condition that you received it in.
Our policy lasts 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
We cannot repair damage to any items that exceed 6 months from purchase. Any damage incurred by the customer from mis-use cannot be repaired.
Tarnishing or discolouration due to chemical contact is not a fault. Please see our care instructions on how to avoid this.
All products are covered by our standard 6 month warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wine, wear and tear. Shipping costs are the responsibility of the customer.
International Returns: Please ensure that you state you are "returning to seller" in the reason for export field on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.
If returning a faulty item from abroad that is within the 14 day returns period we will cover return postage if agreed beforehand and is deemed faulty upon inspection when it has arrived to us, but we cannot pay more than £15 for return postage at any one time, if the cost for return is over £15 the customer is liable for the extra charge.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
Sales and Promotions: Sales prices are applicable from the point of announcement and advertisement. Items purchased at full RRP are not applicable to be discounted after payment has been taken. Promotional codes- only one promotional code can be used at a time. Gift cards cannot be used alongside any other promotional codes.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at nawrozzadehtradingco@gmail.com
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Our Shipping Policy
Important Information
​
What You Need to Know
FREE Delivery Shipping on all orders over £500.
​
All products are sold in British Pounds Sterling (£ GBP) on a delivery duty unpaid basis. Any duty and taxes that may be due in the country of destination are the responsibility of the customer. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
A signature will be required on receiving the parcel. Please ensure that the delivery address is an address where you will be at the time of delivery.
All goods must be paid for in full before we are able to dispatch them. We are unable to amend the delivery address on orders once they have been processed or dispatched.
​​
Late and Lost Deliveries: Please contact us if your delivery has been delayed and we will provide you with the tracking number to enable you to chase it up. We cannot refund or replace lost items until 30 working days after the date of dispatch (90 days for international items) as this is when Royal Mail classes items as being lost.
When we send items abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 7-14 working days.
Items that have not been received, but are recorded as having been delivered, frequently happens when items are delivered to places of work. In some cases your item might have been delivered to a post room, or signed for by a colleague. If this happens, for a small charge, you can request a proof of delivery certificate from Royal Mail or Palletways. Please be aware that we do not refund or replace items that are tracked as being delivered.